Are the windows and doors manufactured by ourselves?
Yes in our factories based in hilsea Portsmouth.
Are the windows BFRC energy rated?
Yes we are licensed to produce a b and c rated windows.
What hardware is used?
We use millenco / yale high security door locks yale window locks and hoppe door handles all produced in the uk and Europe not the middle east.
Which UPVC is used to make my windows and doors?
We use eurocell Logik again produced and extruded in the uk.
Which glass is used to glaze my windows?
We use planitherm soft coated glass and argon gas fill the units to make them more energy efficient.
Can I just buy my windows supply only?
Yes if that’s what you would prefer but you will need local authority approval for the installation.
Can I have them installed?
Yes we can arrange full installation from survey to completion offering longer guarantees and peace of mind knowing the job has been done properly.
How long will my order take to complete?
Generally about two weeks for supply only or four weeks supply and install but if you require them more quickly then please contact us and we will see if we can help.
Can I see the products before making a purchase?
Yes we don’t have a fancy showroom with the costs passed on to you the customer but you are welcome to visit the factory to see windows and doors that are bespoke therefore you will actually see the products that will be installed not a range that have been specially dressed for a showroom.
Will a salesman need to call?
Well yes and no someone will need to visit your property to give an accurate quote but we don’t employ any high pressure salesman we will take your measurements and help with advice if you require it we will then contact you with your quote and leave you to make up your mind we believe our products speak for themselves so we don’t need to push you into making decisions.
Can I get any special discounts?
We don’t have sales or gimmicks just a fair price for a quality job we are not the cheapest nor the dearest but our products are good quality that will enhance you home and give you years of service if cared for properly.
Why is your email address in a persons name and not Hartley windows?
The email address goes straight to the company directors desk which means you will be in direct contact with the company director and owner no speaking to middle men or being fobbed off therefore able to make decisions etc straight away.
